Refund policy
ETURN AND REFUND POLICY
Effective Date: 13 January 2026
Our Commitment At Zee Corner, we want you to love your ceramic pots and home decor items. If you're not completely satisfied with your purchase, we're here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jazeez_store@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jazeez_store@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jazeez_store@yahoo.com.
- You have 30 days from the date of delivery to return eligible items
- Items must be unused, in original condition, and in original packaging
- Ceramic items must be free from chips, cracks, or damage
- Please include proof of purchase with your return
Non-Returnable Items
- Items damaged due to misuse or improper care
- Personalized or custom-made items
- Sale or clearance items (unless defective)
Refund Process
- Contact us at [your email] to initiate a return
- We'll provide return shipping instructions
- Once we receive and inspect your return, we'll process your refund within 5-7 business days
- Refunds will be issued to your original payment method
Damaged or Defective Items If you receive a damaged or defective item:
- Contact us within 7 days of delivery with photos
- We'll arrange a replacement or full refund at no cost to you
- Return shipping will be covered by us
Shipping Costs
- Original shipping charges are non-refundable
- Return shipping costs are the customer's responsibility unless the item is damaged or defective
Exchanges We currently don't offer direct exchanges. Please return the item for a refund and place a new order for the item you'd like.
Contact Us For questions about returns or refunds, please contact us at:
- Email: jazeez_store@yahoo.com
- Response time: Within 24-48 hours